Denham & Aysgarth Medical Centres - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house. Instead, ring 111 if:

You have been in China in the last 14 days and develop cough, fever or shortness of breath; or

You have been in Wuhan or Hubei Province in the last 14 days or have been in contact with someone confirmed as having Coronavirus, even if you feel well

Appointments

docandchild We run an appointment system at both surgeries for morning and afternoon surgeries to see the doctor.

You will be asked ‘Can you give me an idea of the problem’ – this is to enable us to fit you in to the correct clinic. If you do not want to reveal the nature of the problem just say ‘Private’.

Morning Appointments - contact the surgery by phone or in person from 08.30 on the day you wish to have a morning appointment. You will be given a time to attend for a ten minute or Fast Track appointment that day.

Afternoon appointments are released in advance, so that if you prefer to see a doctor in the afternoon or if you prefer to, you can book in advance.

There is an extended evening clinic Tuesdays in Denham for all those patients who find it difficult to attend in normal surgery hours – this is bookable in advance.

Fast Track appointments are available each morning for a quick consultation with either the doctor or our Minor Illness Specialist Nurse for one medical problem from the published list in the surgery.

Nurse Appointments are booked in advance. They are available each day at each surgery.

Please check if a nurse can deal with your problem before booking an appointment with the doctor. Be assured that a doctor will be consulted if the nurse feels it necessary.

Online appointments are now available through Patient Access, please click the link in the menu on the right hand side for more information.

Home Visits

Doctor's bag If possible please try to telephone reception before 11am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Blood test results

Test Results

Please call between 11am and 1.00pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

You are now able to see your test results via Patient Access

Blood Tests and Results - What the doctor’s comments mean

Normal, No Action - This means that the doctor has looked at the result and deemed it to be within the normal range for the test and so no further investigation or treatment is needed.

Minor Variation, Not Significant - This means that the doctor has looked at the result and deemed it to be very close to the normal range for the test and the result is not concerning. Some patients have consistently out of range results that are “normal” for them.

Abnormal, Continue on Current Medication - This means that the result may be within or outside the normal range but there is no reason to change current treatment according to test result(s).

Stable, To Monitor - This means that the doctor has looked at the result and deemed them stable and the result is not concerning so will just monitor result(s) and patient.

Abnormal, Make GP Appointment for Review - Not Urgent - This means the doctor would like to speak to you to explain the result(s) but it is not urgent.

Abnormal, Make GP Appointment Soon - This is similar to the above but the doctor wishes to explain the result(s) as soon as possible. The practice will also try to contact you.

Abnormal, Make Nurse Appointment for Review - Not Urgent - This is similar to the above but the doctor wishes for the nurse to explain the result(s) as it may just be for your chronic disease monitoring.

MSU - On correct treatment - This means infection has been confirmed but you are already on the correct treatment.

MSU, Prescription Issued To Collect – Infection confirmed, need to collect medication from your usual place of choice.

Abnormal, Please Repeat Test - This is because the test is inconclusive therefore a second test is necessary to compare.