Due to recent NHS guidelines with regard to Coronavirus / Covid 19

Denham Medical Centre is NOT open for walk in patients.

We have moved to a telephone appointment/ triage system for ALL patients

DO NOT COME INTO THE SURGERY unless asked to do so following a telephone consultation.

Please call 01895 832012 or 01753 653976 to book your telephone appointment.  

You will not be given a time but you will be put on the list for a call back the same day.

If the doctor/nurse needs to see you, you will be given a time to come in.

All patients attending the surgery will have their temperature taken and be requested to wear a face covering of some sort. Any patient without one will not be given access to the surgery.

Thank you for your cooperation and your understanding as we implement this new system.

If you have booked a telephone appointment with one of our clinicians, please be aware that they will only try twice to contact you. After the second failed encounter you will be sent a text message asking to rebook for another day.

To help us help you, on booking your appointment please stipulate which number you would like us to call you back on. 

We would appreciate you staying close to your phone when you have booked an appointment. 

Appointments

We run an appointment system at both surgeries for morning and afternoon surgeries to see the doctor.

You will be asked ‘Can you give me an idea of the problem’ – this is to enable us to fit you in to the correct clinic as another clinician other than a GP may be able to help

Morning Appointments - contact the surgery by phone or in person from 08.30 on the day you wish to have a morning appointment. You will be given a time to attend for a ten minute appointment that day.

Afternoon appointments are released in advance, so that if you prefer to see a doctor in the afternoon or if you prefer to,  you can book in advance.            

There is an extended evening clinic Tuesdays in Denham for all those patients who find it difficult to attend in normal surgery hours – this is bookable in advance.

Nurse Appointments are booked in advance. They are available each day at each surgery.

Please check if a nurse can deal with your problem before booking an appointment with the doctor.  Be assured that a doctor will be consulted if the nurse feels it necessary. 

Online appointments are now available through Patient Access, please click the link in the menu on the right hand side for more information.

Home Visits

If possible please try to telephone reception before 11am if you require a home visit.

A doctor or nurse will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Dear patients,

We are currently receiving a lot of calls and messages from patients and relatives asking when they will receive the Covid-19 vaccine. Our Primary Care Network team is working hard to deliver the vaccine as quickly as possible in order of Government recommended priority grouping (please see the link below). The vaccine is not currently being offered to anyone under the age of 16 years.

We have recently received updated and more specific guidance regarding patients with a history of allergy, therefore some patients who were originally told they could not have the vaccine may now be called and invited.

We are about to start the second vaccinations for over 75's on Thursday 1st April and Wednesday 7th April. Please make sure to check the website the day before in case of any cancelled deliveries.

Many thanks for your patience and understanding