Denham & Aysgarth Medical Centres - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

PLEASE DO NOT VISIT THE GP SURGERY

IF YOU HAVE ANY SYMPTOMS OF COUGH OR FEVER

Coronavirus (COVID-19)

Please seek information and guidance by visiting NHS 111 online

https://www.nhs.uk/conditions/coronavirus-covid-19

Calling NHS 111 should only happen should you not be able to use the online advice

https://111.nhs.uk/service/covid-19

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

You will need to self-isolate if you have any of the following:

you have a new continuous cough – this means you’ve started coughing repeatedly

you have a high temperature – you feel hot to touch on your chest or back

you've been in close contact with someone with a confirmed diagnosis of coronavirus

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

Further information and details of how to self-isolate are available on nhs.uk.

Appointments During Covid

Appointments

Home Visits

Due to recent NHS guidelines with regard to Coronavirus / Covid 19

Denham Medical Centre is NOT open for walk in patients.

We have moved to a telephone appointment/ triage system for ALL patients

DO NOT COME INTO THE SURGERY unless asked to do so following a telephone consultation.

Please call 01895 832012 to book your telephone appointment.

You will not be given a time but you will be put on the list for a call back the same day.

If the doctor/nurse needs to see you, you will be given a time to come in.

As of Monday 8th June any patients attending the surgery will be requested to wear a face covering of some sort. Any patient without one will not be given access to the surgery.

Thank you for your cooperation and your understanding as we implement this new system.

Appointments

docandchild We run an appointment system at both surgeries for morning and afternoon surgeries to see the doctor.

You will be asked ‘Can you give me an idea of the problem’ – this is to enable us to fit you in to the correct clinic. If you do not want to reveal the nature of the problem just say ‘Private’.

Morning Appointments - contact the surgery by phone or in person from 08.30 on the day you wish to have a morning appointment. You will be given a time to attend for a ten minute or Fast Track appointment that day.

Afternoon appointments are released in advance, so that if you prefer to see a doctor in the afternoon or if you prefer to, you can book in advance.

There is an extended evening clinic Tuesdays in Denham for all those patients who find it difficult to attend in normal surgery hours – this is bookable in advance.

Fast Track appointments are available each morning for a quick consultation with either the doctor or our Minor Illness Specialist Nurse for one medical problem from the published list in the surgery.

Nurse Appointments are booked in advance. They are available each day at each surgery.

Please check if a nurse can deal with your problem before booking an appointment with the doctor. Be assured that a doctor will be consulted if the nurse feels it necessary.

Online appointments are now available through Patient Access, please click the link in the menu on the right hand side for more information.

Home Visits

Doctor's bag If possible please try to telephone reception before 11am if you require a home visit.

A doctor or nurse will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.